In an effort to keep the cost of our hosting services as low as possible for our clients, while still offering the best customer service, we do not offer phone support. We do handle all customer support through our support desk online. We have found this to be the most efficient way to communicate with our clients. We also offer the following wonderful resources and guides to get you started and answer your common questions:

 

 

Our system was designed with the complete beginner in mind. The Shoppe Pro system is fairly simple to learn and use, even if you have little to no computer experience, as long as you utilize all of the written resources we've provided you. Please read through your Welcome email in its entirety, and read through the Getting Started link: http://www.shoppepro.com/support/gettingstarted.php following the instructions step by step.

 

In the unlikely event that you're still lost after following the tutorials in the knowledgebase area, consulting the community support forums, and asking questions using the support ticketing system, you may purchase this 30 minute telephone consultation package.